TERMS AND CONDITIONS OF SERVICE - AI.RTON

1. Acceptance of Terms

By contracting AI.rton's services, you accept these Terms and Conditions.

Data Controller:

Company: AI.rton - Soluções AI

Email: raulmuta@airton.fun

Address: Anaxagora 26, 28, 177 78, Tavros, Athens. Data: 16/10/2025

2. Services Provided

• AI.rton provides the following services:

  • Creation of professional websites

  • Development of chatbots

  • Consulting in automation and digital marketing

  • The detailed scope is defined in a specific commercial proposal for each project.

3. Customer Obligations

• The Client undertakes to:

  • Provide necessary information and content in a timely manner

  • Give constructive and timely feedback

  • Make payments as agreed

  • Respect approval deadlines (3 business days, unless otherwise agreed)

4. Obligations of AI.rton

• AI.rton undertakes to:

  • Execute the project in accordance with the accepted proposal

  • Meet agreed deadlines (except for delays caused by the Client)

  • Provide training included in the package

  • Provide support in accordance with the contracted package

5. Deadlines

• Indicative deadlines:

  • Professional Pack: 7-15 business days

  • V.I.P. Pack: 15-20 business days

• Deadlines may be extended if:

  • The client delays feedback or content delivery

  • There are significant changes to the original scope

  • Unforeseen circumstances arise (force majeure)

6. Payments

• 6.1 Payment Terms

  • Standard Option (50/50):

    • 50% at the beginning (upon signing the contract),

    • 50% upon delivery (before launch)

  • Other options as per commercial proposal.

• 6.2 Payment Methods

  • Bank transfer

  • PayPal

  • PayPal

• 6.3 Late Payments

  • Work may be suspended after 3 days of delay

  • Interest on arrears: 4% per annum (legal rate)

  • After 30 days, the project may be canceled

7. Revisions and Changes

• Revisions included:

  • Professional Package: 3 revisions

  • Premium Package: 5 revisions

• Revision = Adjustments to work already delivered (no scope changes)

• Scope changes:

  • Significant changes to the original project

  • Subject to additional budget

  • Deadlines may be extended

8. Warranty and Support

• 8.1 15-Day Warranty

  • After launch, we guarantee:

    • Correction of bugs and technical errors

    • Adjustments to function as specified

    • Support for technical issues

  • Does not cover:

    • Design or content changes (these are revisions)

    • Problems caused by changes made by the Client

    • Third-party issues (hosting, domain)

• 8.2 Ongoing Support

  • According to the package contracted:

    • Professional Pack: 1 month of support

    • Premium Pack: 3 months of priority support

  • After the free period, support is available through:

    • Monthly maintenance plan

    • One-time support ($75/hour)

9. Ownership and Licenses

• 9.1 Customer Ownership

  • Upon full payment, the Customer owns:

    • Website/chatbot design

    • Content created by AI.rton

    • Developed source code

• 9.2 Third-Party Licenses

  • Some tools use third-party licenses:

    • WordPress (GPL)

    • Plugins and themes (according to each license)

    • Stock images (royalty-free license)

  • The customer is responsible for renewing licenses after delivery.

• 9.3 Portfolio

  • AI.rton pode usar o projeto em:

    • Website portfolio

    • Case studies (anonymized if requested)

    • Marketing material

      • The customer may request removal at any time.

10. Limitation of Liability

• AI.rton is not liable for:

  • Data loss caused by third parties (hosting)

  • Compatibility issues with third-party software

  • Indirect damages or lost profits

  • Content provided by the Customer (copyright, legality)

• Maximum liability: Amount paid by the Customer for the project in question.

11. Cancellation

• 11.1 Cancellation by the Customer

  • The Customer may cancel before work begins:

    • Full refund if before we start

    • Partial refund if already started (proportional to the work done)

    • No refund if project >75% complete

• 11.2 Cancellation by AI.rton

  • AI.rton may cancel if:

    • The Customer violates these Terms

    • The Customer does not provide necessary information (after 15 days)

    • The Customer delays payments (after 15 days)

12. Force Majeure

• Neither party is responsible for delays caused by:

  • Natural disasters

  • Pandemics

  • Wars or conflicts

  • Infrastructure failures (internet, electricity)

  • Other events beyond reasonable control

13. Applicable Law, Jurisdiction, and Contact Information

• These Terms are governed by the laws of Portugal.

• Competent jurisdiction: Lisbon, Portugal.

• For questions about these Terms:

  • Email: raulmuta@airton.fun

  • Phone: +30 69 5531 5138

Last updated: October 2025